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At Terry Blue Group, we understand that time is valuable. That’s why we provide fast, reliable responses and expert solutions tailored to your needs. Whether it’s a small repair, a major renovation, or ongoing property maintenance, our skilled team is ready to deliver quality service with precision and efficiency. No delays, no hassle

just expert craftsmanship you can count on. Get in touch today and let’s get the job done right!

General Questions

What services do you offer?

We offer a comprehensive range of services including:

• Kitchen fitting and installations

• Carpentry work

• General handyman services

• Property maintenance

• 24/7 maintenance services for landlords

• Bathroom renovations

• Custom carpentry solutions

What areas do you cover?

We currently serve Birmingham/West Midlands. Please contact us to confirm if we cover your specific location.

Are you insured?

Yes, we are fully insured with comprehensive public liability and professional indemnity insurance for your peace of mind.

Booking & Appointments

How do I book your services?

You can book our services by:

• Calling us at 0330 111 0615 

• Emailing us at info@theterrybluegroup.com

• Using our website contact form - https://theterrybluegroup.com/?page_id=3246

• Messaging us on social media @theterrybluegroup

What are your regular business hours?

Our regular business hours are from 8am to 5pm, Monday to Friday. Additionally, we provide 24/7 emergency maintenance services for property owners. Subscribers to our services will receive this perk as part of their subscription package. Non-subscribers will need to pay a fee at the time of service. Service delivery commences upon scheduling in our system. All resources are customized to suit the requirements of our clients and property owners. Both clients and property owners are responsible for any labor and materials.

Do you offer free quotes?

Yes, we provide free, no-obligation quotes for all our services. We can provide these either virtually or through site visits, depending on the project scope.

Do you offer free quotes?

Yes, we provide free, no-obligation quotes for all our services. We can provide these either virtually or through site visits, depending on the project scope.

Pricing & Payment

How do you calculate your prices?

Our pricing is based on:

• The scope of work required

• Materials needed

• Project duration

• Complexity of the job

We provide detailed quotes before beginning any work.

What payment methods do you accept?

We accept:

• Bank transfers

• Credit/debit cards

• Cash

Do you require deposits?

Yes, for larger projects we typically require a deposit of 25%. The exact amount will be discussed and agreed upon before work begins.

Services & Quality

How long does a typical kitchen installation take?

A standard kitchen installation typically takes 7 working days, depending on:

• Kitchen size

• Complexity of the design

• Additional features required

We'll provide a specific timeframe during the quote process.

Do you provide warranties on your work?

Yes, we offer warranties on our workmanship. The warranty period depends on the type of service provided:

• Kitchen installations: one years

• Carpentry work: one years

• General maintenance: 6 months

Do you supply materials?

A: Certainly, we are able to provide all essential materials required for your project. Additionally, we are open to working with materials provided by the client if that is the preference. It is important to note that payment for materials will be necessary in advance to ensure timely ordering and delivery, especially considering the scale of the project. A detailed plan outlining the stages of payment for materials throughout the project would also be required.

Emergency Services

What constitutes an emergency?

We consider the following as emergencies:

• Major water leaks

• Electrical failures

• Security issues (broken locks, windows)

• Other urgent safety concerns

What is the typical response time for emergencies?

Our goal is to promptly respond to emergency maintenance service clients within one hour of the initial call. The location of the emergency will also impact our arrival time. We prioritize maintaining open communication with our clients.

Cancellations & Changes

What is your cancellation policy?

We require 48 hours notice for cancellations. Late cancellations may incur a fee of 15% plus vat. 

Can I make changes to my project once it's started?

Yes, we understand that changes may be necessary. However, significant changes might affect the timeline and cost. We'll discuss any modifications and their implications before proceeding.

Health & Safety

What COVID-19 precautions do you take?

We follow all current government guidelines regarding COVID-19 safety, including:

• Regular sanitization of tools and equipment

• Wearing appropriate PPE

• Maintaining social distancing where possible

• Regular staff testing when required

Are your tradespeople qualified?

Yes, all our team members are fully qualified and regularly undergo training to stay current with industry standards and best practices.

Customer Protection

Are you registered with any trade associations?

Yes, we are registered with My builder and also check a trader 

What happens if I'm not satisfied with the work?

Customer satisfaction is our priority. If you're not completely satisfied:

1. Contact us immediately to discuss your concerns

2. We'll arrange an inspection if necessary

3. Any required remedial work will be scheduled promptly

4. All work is covered by our satisfaction guarantee

Contact & Support

How can I get updates about my project?

We provide regular updates through:

• Phone calls : 0330 111 0615 

• Email updates : info@theterrybluegroup.com

• WhatsApp messages 07517640000

• In-person discussions

Who do I contact with questions after the work is complete?

You can reach our customer support team at:

• Phone: 0330 111 0615 

• Email: Emergency@thterrybluegroup.com

• Emergency line: 07517640000

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